BUSINESS INTELLIGENCE
SOLUTIONS FOR TELECOM
SERVICES
Business Challenge
As the business volume grows there is need to have an effective single reporting tool that would help business users
and CxO’s take quicker and smarter decisions. The challenge here is that every department has its own approach and
tool to fulfill its reporting requirement. Any new request for a Dashboard, Report or a Scorecard has to necessarily go
through a certain time window thereby delaying decision making process. There was an urgent need to deal with
disordered situation; hence the management went in for MicroStrategy.
The “Nice” Approach
Before implementing the solution, a thorough and comprehensive training was given to the IT team and the business
users to make them comfortable with MicroStrategy. Training is essential to ensure that all the stake holders are on the
same page. The success of software depends on the users and at Nice we take success seriously. The training infused
the required enthusiasm for a new product amongst the users. A detailed logical data model was made.
Our Solution
NSS customized an end-to-end solution to meet the bank’s key objectives through the following deployment:
1. Enterprise Data Warehouse:
a. Warehouse data in Teradata with huge volume.
b. There were many challenges for Data Modeling of key subject areas for the following reasons
- Backward compatibility with other applications
- Huge volume of data
However with imaginative and experienced approach, NSS resolved issues. Changes were made at the
Application level rather than at the warehouse level. Flexible approach helped the management ensure that
existing environment would work as per expectations.
2. MicroStrategy Deployment
a. Installation: With a perfect well planned installation of Development and Production servers, NSS makes
sure that the implementation is perfect from the word go. The key features of the installations were
- Adequate capacity planning for the server
- Security Servers for Mobile Devices
- Right balance and mix of Users and User Groups
- Multiple projects with group level permissions
b. Architect: Application level definitions were made to make sure that data warehouse was untouched.
Business Benefits
- With better user participation immediate acceptability of the dashboards and scorecards was achieved.
- Detailed Report Analysis done to eliminate redundancies.
- The client now has a more efficient environment that fits all requirements.
- Old, Unused and Inoperative reports were identified with user participations
- OLAP Services was used to speed up reporting and make ad-hoc reporting fast.
- Our customized array of dashboard designs leveraging MicroStrategy’s intuitive point-and-click interface has
enabled business users with powerful data exploration, faster business insight generation and quicker sharing of
insights with a wider audience
Our Role
- Project Management
- Architecture design, Installation and technology solution
- Requirement gathering, data analysis and data modelling
- BI application designing and development 5. End user training
The “Nice” USP
Our customized end-to-end BI solutions empower our customers to explore many more opportunities for benefits by
exploiting their investment in any BI platform. We understand and foresee that our BI solutions will be an extension to
their current reporting capabilities. Our USP lies in our personalized approach to provide solutions to client’s technical,
function and non-functional needs. To learn more about our innovative functional and technical workshops, prototype
designing activities, customized onsite and online trainings, educative handholding sessions and end user specific
interactive videos and courses, please visit us at www.nicesoftwaresolutions.com
or email us at
info@nicesoftwaresolutions.com.
